Placing an order on Papapeut is simple:

• Browse our toy and accessory categories
• Add the desired items to your cart
• Click on "View Cart" and review your order
• Proceed to payment by filling in your information
• Confirm your order

You will receive a confirmation email with all the details of your order.

We accept several payment methods for your convenience:

• Cash on delivery - Pay in cash when you receive your order
• Mobile Money - Orange Money, MTN Money
• Bank transfer - Details provided after order confirmation
• Credit/Debit Card - Secure online payment

Delivery areas: We deliver throughout Guinea, with priority service to Conakry.

Delivery times:

• Conakry: 24-48 hours
• Major cities: 2-4 business days
• Other regions: 3-7 business days

Delivery costs: Calculated based on distance and weight. Free delivery for orders over 500,000 GNF in Conakry.

Yes, we offer a flexible return policy:

• Deadline : 7 days after receipt
• Condition : Unopened product, original packaging
• Defects: Immediate return accepted for defective products
• Refund : Processed within 3-5 business days

Contact our customer service to initiate a return.

Join our multi-seller platform as a partner:

• Complete the seller registration form
• Provide your business documents
• Wait for account validation (24-48 hours)
• Add your products and start selling

Commission : Only 5% on every sale made.

Your children's safety is our top priority:

• All our toys meet international safety standards
• CE certified products tested for safety
• Recommended ages clearly indicated on each product
• Non-toxic and durable materials
• Rigorous quality control before shipping

Easily track the status of your order:

• Log in to your Papapeut account
• Go to "My Orders"
• Click on the order number to see details
• Receive SMS/email notifications at every step